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CAREERS WITH ENGINEERS UNITED

Engineers United is always on the lookout for talented people. We believe:

  • if we take good care of our staff the staff will take good care of the business.
  • that people and their families come first.
  • there is time, and once this time runs out you cannot buy any more time.
  • that success is never owned, success is rented and the rent is due every day.

If you believe in the same things as we do, please consider joining us. Below you can find some of our most recent vacancies.

B2B, B2C SALES & CUSTOMER LEAD

Exciting opportunity for the right person to generate sales, manage customers and build contracts in light commercial, air conditioning and heat pump sectors. If you are experienced in sales, proactive in creating sales channels, confident in dealing with customers over the phone and face to face when required to do so, experienced in business administration and building business I want to invite you to apply for a Sales and Customer Lead position with Engineers United Ltd. A sales lead is an invaluable member of our team who takes part in the decision-making process of the company.
 
As a Sales and Customer Lead, you will identify and land new business opportunities. 
  • You will build and own the company sales strategy and sales operations.
  • You will build and own our Customer Service and Contracts department procedures step by step from scratch. 
  • You will build and own all Customer Care Operations, attract new customers, re-engage existing customers.
  • You will be responsible for delivering excellent Customer Service to our Customers across with optimal efficiency. 
  • You will be working closely with Service Department and management to design, build, and drive a service strategy that can meet the demands of an ambitious growth strategy.
  • You will build and implement, measure, and continually improve sales and customer service practices.
 
You need to have: 
  • A passion to deliver exceptional service to customers
  • Adaptable, high energy levels and desire to help others
  • Able to work independently in a team-oriented and fast-paced environment 
  • Good analytic and problem-solving skills
  • Self-directed, driven and a positive attitude
  • Answer incoming calls from customers and applicants providing service level information, taking payments, booking jobs, account opening support as well as account maintenance
  • Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers 
  • Take ownership of sales, customer enquiries and respond to escalated
  • Customer issues in accordance with agreed procedures
  • Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
  • Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers
  • Experience in dealing with outbound and inbound calls is essential
  • You will be going above and beyond to help land customers and building contracts.
  • Strong communication skills, verbal and written in order to liaise successfully with clients, suppliers and the team. 
  • Excellent organisational skills with the prioritisation and execution of actions and the ability to carry out their responsibilities with the minimum of supervision. 
  • To be able to demonstrate professionalism and outstanding customer service both internally and externally. 
  • Be flexible and adaptable, with the ability to solve problems and take prompt action where necessary.
  • Previous experience in a sales or business development or administration role.
  • Confident verbal and written communicator, comfortable following instructions and unwavering attention to detail. 
  • Customer service, telephone sales, relationship building, CRM and accurate data entry.
  • Actively listens and is able to follow and give instructions. Gives care and attention to building an accurate database and enjoys finding opportunities in data for increasing sales revenue. You pick up new systems and processes quickly.
  • Effective in a previous sales position. Previous outbound sales and customer service experience. 
 

Person Specification:

  • You will need experience and background in B2B and B2C sales
  • Proven experience in Customer Services and people management
  • Very strong interpersonal skills, able to operate within organisation and variety of customers
  • Ability to think critically about sales
  • Drive strategy by being able to use deep SME knowledge as a springboard to strategic
 
Our Mindsets:
Customer Obsessed – We keep the people we are serving front and centre in the decisions we make, the products and services we deliver in everything we do.
Pace – Debate, decide and do. We prioritise action knowing we are agile and can adjust on the move. 
Heads up – We are aware of how our actions impact others and look out to the market to understand what our customers want and what our competitors are doing.
Restless for Improvement – We challenge the status quo. We use experience, data, and insight to make things easier for our customers. We do not tolerate mediocrity and strive to make things better.
 
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