Engineers United Ltd is an emergency response service provider. Consumer rights do not apply in dealings with Engineers United Ltd. Services are provided under the following terms and conditions. If you don’t agree to the terms and conditions set here, do not use the services, this website or any part of it.

The contract shall mean the contract between the Company and the Customer or website visitor.

We, Us, the Company shall mean Engineers United ltd or any subsidiary or associated company thereof.

Customer; Website visitor; You shall mean a firm or a company, business, trust or any other entity of public or private sectors but not a person, a private individual, citizen, human, man or woman.

Services shall mean the labour, know-how or goods or any combination of the preceding supplied by the Company.

Site shall mean customers premises where the work is/will be undertaken.

Cost Estimate is an estimated cost of services and materials. Cost Estimate may change as new information becomes available to the Company as well as is subject to suppliers pricing policies. 

Price Quote is a fixed price quote.

The contract is an agreement between the Customer and the Company.

A call-out is a job order the Customer submits to the Company. 


1.1 The company shall use reasonable workmanship and quality to deliver the services.
1.2 The Services are subject to availability.
1.3 Duty engineer is subject to availability. The duty engineer operates outside of the set opening times.
1.4 Normal opening times are Monday to Friday from 09.00 to 18.00.
1.5 Out of normal business hours are hours between 18:00 to 22:00, Saturdays, Sundays and Bank Holidays.
1.6 The Company shall use its reasonable endeavours to deliver the services in accordance with every price quote, cost estimate and price list, however, the Company cannot guarantee the services will be delivered as stated in the price quote, cost estimate or as promised. Not meeting initially proposed deadlines, dates, terms and budgets set, implied or suggested verbally or in writing shall not be of the essence of the Contract and the Company accepts no liability if any of the above is not met and such occurrence does diminish the fees payable by the Customer.
1.7 All deadlines and dates of any appointment are preliminary and should be treated as estimates only.
1.8 The Agreement shall commence on the date the Company receives the full booking details.
1.9 The customer must obtain any permissions, consents, licenses for the installation and works the company needs to provide the services.
1.10 The company reserves the right to abort any job, service, attendance and assessment.
1.11 The services will be delivered on the Customers site. The site address shall be specified on the call-out order. The customer is responsible for the accuracy of the details given on the call-out order.
1.12 It is the responsibility of the customer to provide an on-site mains power supply free of charge to the Company.
1.13 The Company warrants to the Customer that the services will be provided using reasonable care and skill.
1.14 The Customer grants the Company the right to modify customer equipment to provide our services.
1.15 The Customer agrees to adhere to our reasonable recommendations to help the company to provide our services. You agree to cooperate with the Company and its representatives.
1.16 The company reserves the right to take photographs and video recordings of the site and use these recordings in the public domain.
1.17 It is the duty of the Customer to ensure the data provided to the Company is accurate and complete.
1.18 The scope of the services will be focused on the reported fault.
1.19 The Company will use subcontractors as and when necessary. The company can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
1.20 You agree that every communication between the customer and the company is an intellectual property of the Company, that belongs to the company, and it is prohibited to share any of this information with third parties.
1.21 The Company charges for the site time in half-hour increments. The first hour is charged in full.
1.22 The company reserves the right to postpone services due to bad weather conditions.
1.23 The company will attend customer call-out according to the booking details.
1.24 Up to half-hour of site time for a fault(s) assessment is included in the booking fee. Fault assessment is not transferable between call-outs.
1.25 Repair services are charged on top of the call-out service.
1.26 Spare parts and materials are charged separately from services.


2.1 The labour provided by the company is warranted for 6 months unless otherwise is stated.
2.2 The spare parts provided by the company are warranted by the manufacturer.
2.3 It is the obligation of the customer to ensure that correct spares are fitted on the equipment.
2.4 Any warranty implied is subject to the normal operating conditions, recommendations of the company, correct usage and maintenance of the equipment. Negligence and wilful damage, wear and tear, light bulbs, tubes, diodes and gaskets and other similar parts are not warranted.
2.5 Any fault of the workmanship or fault of the part fitted by the company must be reported as soon as it is discovered. Backdating of faults is not allowed. Any of such claims will not be accepted for warranty purposes.
2.6 All non-warranty jobs are chargeable per the current price list.
2.7 Warranty is void if any third party has worked on the equipment.
2.8 Warranty is void if the services are not paid for in time and in full.

Spare parts

3.1 If spare parts are required for the service they will be delivered to the Customer site. The customer shall be responsible for the storage of the spare parts with no fees applicable for the storage or handling of the parts.
3.2 Any dates quoted for the delivery of the spare parts by the Company are estimates only. Actual delivery time depends on suppliers and delivery company performance.
3.3 The parts will remain the property of the Company until full payment is received for the services, parts and materials used.
3.4 The Customer shall ASAP give notice to the Company of receipt of the spare parts. The customer shall maintain parts in satisfactory conditions and shall not remove any labels, parts, packaging or instructions from the parcel.
3.5 Parts are not fitted on a trial basis.
3.6 Spare parts are provided only on a prepayment basis.
3.7 Restocking and returning fees for parts apply.
3.8 The Company will source spare parts on your behalf.

Communications and Website

4.1 All communications of the company are recorded and monitored for training and monitoring purposes. Emails, webpage contacts and phone calls are recorded for possible dispute resolution
4.2 Terms and Conditions supersede any agreement made in communications. 
4.3 The website and every other company’s website is provided on an as-is basis. The company cannot warrant or guarantee the accuracy, completeness, adequacy or currency of the materials on this website.
4.4 You may not use or otherwise export or re-export this Web Site or any portion thereof, or the materials provided on this website. This website and the content is the copyright of the Company. All rights reserved.
4.5 This website uses “cookies” to function, you allow us to set, delete, copy and override any browser “cookies” in your browser.
4.6 You agree that the materials and the website or any part of it is an intellectual property that belongs to the Company and you will not copy, reproduce, pass over to a third party, transfer, sell nor use the materials of the website in any way.
4.7 By emailing, uploading, posting or passing us any content, or submitting any materials via this website, you do not convey any ownership in those materials to the Company but you grant and promise that you are entitled to grant to the Company a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license (with right to sublicense) to use, reproduce, modify, adapt, publish, publicly perform, publicly display, digitally display and distribute those materials or incorporate those materials into any form, medium, or technology now known or later developed throughout the universe, provided that the Company and its sub-licensees use such materials in a manner consistent with the Company’s general business.
4.8 You may not try to harm, destroy, alter, modify, jam, spy or undertake any malicious activities whatsoever on this website and must follow the terms and conditions set in this contract.
4.9 You may not use the Web Site for any unsolicited bulk or commercial messages (spam).
4.10 You may not use this website to gain any information, knowledge or skills or reproduce or re-enact any of the contexts of this website. For accuracy, all information provided on this website is of fictional nature.
4.11 The company reserves the right to collect any data that comes available to the company by providing the services.
4.12 The company reserves the right to make use of the data provided by the customer.
4.13 The company reserves the right to sending marketing messages and other promotional information to the customer.
4.14 Any data available to the company may be published in the public domain.

The Warranty shall not apply to:

5.1 The company shall not be liable for any costs, claims, damages, losses of consumables caused by the failure of the Goods and the Customer should, therefore, ensure that suitable insurance is taken out.5.2 Any defect which in the opinion of the Company arises by reason of misuse, misapplication, neglect or accident occurring after the risk has passed to the Customer.
5.3 Any defect not notified to the Company or its authorised distributors or dealers within 2 working days of the Buyer having become aware of such defect.
5.4 Any equipment that is in the Company’s opinion has been improperly installed, serviced, repaired or altered (other than by the Company) or in or to which any part not manufactured or sold by the Company has been fitted.
5.5 Goods not of the Company’s manufacture in which case the Customer is entitled only to such benefit as the Company may receive under any warranty given in respect thereof.
5.5 Any equipment on which service has been carried out by anyone other than the Company or any approved service agent.
5.5 Any equipment installed or situated outside Great Britain, Isle of Man, Northern Ireland, Eire and the Channel Islands without the Company’s consent in writing.
5.6 Any items not included within standard warranty parts; Glass, light bulbs/tubes, door seals, trims.


6.1 The company will not action any service if the service is not paid for, unless otherwise is agreed with the Managing Director of the Company.
6.2 Every Price Quote and Cost Estimate is supplied on a Pro-forma basis.
6.3 The cost of the service call-out is payable in advance.
6.4 The company reserves the right to withhold the call-out and other services until payment is received in full.
6.5 Unless otherwise is specified by the Company the cost of services is to be payable in full by the Customer at the end of every visit to the customer’s site.
6.6 All parts, equipment and services remain the property of the Company until the payment is paid in full by the Customer. In case of failure to pay for the services and/or spare parts by the due date, the Company reserves the right to withdraw all equipment, parts of equipment, spare parts from customers equipment, site and premises. Court order shall not be needed to remove the Company equipment from customers site, premises and equipment.
6.7 The final invoice will be drawn up in accordance with the Company price list depending upon the services provided and any spare parts or equipment supplied.
6.8 You agree to the Company’s price list. The company price list may change without notice and retrospectively.
6.9 The Company does not provide refunds. The company offers a “similar service” should the company find it appropriate to do so.
6.10 Should the Company offer a similar service to the customer, any transportation fees, the cost of spare parts and materials shall remain on the customer.
6.11 You agree to pay reasonable unforeseen expenses arising from providing services to you. These expenses including, but are not limited to, parking fees, travelling expenses, hotel costs, subsistence and any associated expenses, the cost of any materials required for the provision of the services and the cost of services provided by the third parties that are required by us to provide services to you.

Payment terms

7.1 Customers are due to pay for the services immediately after the completion of the work on-site in cash, card and cheque.
7.2 All card transactions are subject to processing fees. These fees shall be on the Customer.
7.3 Invoices and service reports will be provided to the customer within 5 days of the receipt of the payment.
7.4 Sub charges for late payments: for each day, after the invoice is due and remains unpaid, a late payment fee of 1% of the total of the invoice will be added to the outstanding balance of the customer.
7.5 Immediately after the invoice due date, the administration cost of £100.00 will be added to the outstanding balance.
7.6 The company will send the customer three(3) reminders for unpaid invoices. The cost of each such reminder is £50.00 GBP. This cost is payable by the customer and will be invoiced to the customer.
7.7 Failing to receive the payment within 7 days of the third unpaid invoice reminder, the company will start legal action against the customer. The cost of legal action is £990.00 GBP plus trial and solicitor fees. All and every cost arising from legal action shall be on the customer and will be invoiced to the customer.
7.8 Invoices will be provided in 7 days after the payment is confirmed to the e-mail address given on the booking form.
7.8 These fees only apply from the Company to the Customer and not the other way around.

Refunds & Complaints

8.1 Engineers United does not provide refunds.
8.2 Every complaint towards the service will be investigated to a reasonable extent. Should any investigation conclude the company’s wrongdoings to a level where the company’s service is of questionable quality, the company may offer a similar service or a re-work to the customer.
8.3 All complaints against company staff will be thoroughly investigated and may result in disciplinary action.

Liability exclusion

9.1 Whilst we will use our best efforts to minimize disruption to our Customers systems, the Company cannot be responsible for any unforeseen consequences of our services.
9.2 Our services may affect manufacturer warranty validity. It is the responsibility of a customer to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
9.3 You agree that the Company does not accept any liability without any limitations of any type or nature to the damage to the equipment, property, loss of sales, loss of customers, loss of employees, loss of goods, loss of income, loss of production, occurring additional expenses, downtime, accidents, incompetence, failure to attend on agreed dates and times, nor any other direct or indirect loss or accident of any type.

The Company shall not be responsible for:

10.1 Death or personal injury caused by negligence or the negligence of its employees or subcontractors.
10.2 Damage to the property, damage to the equipment, damage to parts, damage to accessories.
10.3 Any financial damage caused by the delays caused by the activities of the company.
10.4 The Company or any of its employees shall never be held responsible for any damages or injuries of any kind.
10.5 The company is not responsible for wrong or defective products or spare parts delivered to the customer.
10.6 The Company and its staff are not responsible for anything at all.
10.7 The directors of the Company shall not bear the responsibility of any kind.
10.8 Every responsibility and liability is on the customer.


11.1 You have the right to place a free re-call if the equipment we have serviced does not perform to your full satisfaction.
11.2 Re-calls are provided free of charge. Re-call covers only new attendance and a fault assessment. Re-call service does not include a re-work nor parts. Any parts, materials and any other cost that arises from the re-call shall be on the Customer. The Company reserves the right to take a deposit in GBP for placing a Re-Call.

Unsolicited mail

12.1 The fee for receiving unsolicited post and email is 25.00 GBP each.
12.3 The cost of the response is 50 GBP each. 

Terms and Conditions

13.1 Terms and Conditions set here may be incomplete and are subject to change. Terms and conditions may be updated retrospectively and without any notice to the Customer.

Supply of equipment

(a) the Company warrants to the customer that as from the date of supply and for a period of twenty-four months from date of dispatch (as to which the Company’s determination is final) the Company will free of charge replace or repair any part or parts thereof proved to the Company satisfaction to be defective owing to faults in the workmanship of the Company or materials comprised in the Goods. All labour, travel and carriage costs involved in effecting such replacements or repairs will be borne by the customer.
(b) If the customer requires a warranty greater than that set out above any such warranty to be effective must be in writing and signed by the managing director and shall, in any event, be limited to the amount that the Company can recover under the product liability insurance policies held by the Company at the date of the Contract.
(c) Save as expressed in this Clause the Company shall be under no liability for any personal consequential or other loss or damage of whatsoever kind or howsoever caused as a result of any goods supplied or work done is defective or not in accordance with any order or as a result of anything done or omitted in connection with any work done or omitted to be done by the Company including any breach by the Company of any fundamental term of any order and the Company’s liability under this Clause shall be in lieu of and to the exclusion of any liability, condition, guarantee, warranty, term undertaking or representation whether express or implied, statutory or otherwise and shall, in any event, be limited to the value of the Goods to which any claim relates or the amount received by the Company in relation to the Goods under any product liability insurance held by the Company at the date of the Contract.
(d) Nothing contained in the Clause shall exclude:-
(i) any liability for breach of the Company’s implied undertakings as to title
(ii) where the Customer deals as a consumer (as defined by the Unfair Contract Terms Act 1977) any liability for breach of the Company’s implied undertakings as to the conformity of goods with description or sample or as to their quality or fitness for a particular purpose.
(iii) any liability arising from the Company negligence causing death or personal injury.


Points of contact:
Telephone: +4420 7117 2 696
160 Kemp House, City Road, EC1V 2NX, London

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