Terms and Conditions

 

Fridge Service Company acts as first line emergency response service provider!

 

Formation of the contract

By using this website or any part of it you are entering to the contract with the Company.

By using this website you agree in full to the Terms & Conditions set by the Company.

If you don’t agree to the Terms & Conditions or any part of it DO NOT USE THIS WEBSITE OR ANY PART OF IT.

By using this website you agree to the price list set by the Company.

This website uses “cookies” to function, you allow the use of cookies by using this website or any part of it.

These Terms&Conditions and price list apply throughout the whole universe.


Contract shall mean the contract between the Company and the Customer or website visitor.

Company shall mean Engineers of Armageddon or any subsidiary or associated company thereof.

Customer shall mean any person, firm or company using this website, authorizing contracted works, goods, and services or placing the call-out order.

Agreement shall mean the verbal agreement, call-out order or quotation provided to the customer.

Services shall mean the work, intellectual property or goods supplied by the Company.

Your rights:

1. You have the right to place a FREE RE-CALL if the equipment that our engineers serviced does not perform up to your expectations.

FREE RE-CALL: No call-out fees will be passed on to the customer. Free Re-Call is inclusive of one hour of free labour.  If further parts required for a successful repair the fees for these parts will be passed on to the customer.

2. You have a right to cancel a “CALL-OUT” and a “RE-CALL”. If the engineer who has been assigned to your job is not “en route” at the time of cancellation no fees will be passed on to you. If the engineer who has been assigned to your job is “en route” to your site at the time of cancellation the Call-Out fee may be passed on to you.

 

General

This Web site, including all of its features and content is a service made available by the Company, and all information and services ordered or provided on or through this Web Site may be used solely under the following terms and conditions and for no other purposes.

We do not warranty or guarantee the accuracy, completeness, adequacy or currency of the materials on this website. Your use of the materials on this website or of any materials linked to from this website is at your own risk.

You agree that the materials and the Web Site or any part of it is an intellectual property that belongs to the Company and you will not copy, reproduce, pass over to third party, transfer, sell nor use the materials of the website in any way without written consent of the Company.

By uploading content to or submitting any materials via this web site you do not convey any ownership in those materials to the Company but you grant (and promise that you are entitled to grant) to the Company a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license (with right to sub-license) to use, reproduce, modify, adapt, publish, publicly perform, publicly display, digitally display and digitally perform, translate, create derivative works from and distribute those materials or incorporate those materials into any form, medium, or technology now known or later developed throughout the universe, provided that the Company and its sub-licensees use such materials in a manner consistent with the Company’s general business.

You may not try to harm, destroy, alter, modify, jam, spy or undertake any malicious activities what so ever on this website and must follow the terms and conditions set in this contract.

You may not use the Web Site for any unsolicited bulk or commercial messages (spam). You may not use or otherwise export or re-export this Web Site or any portion thereof, or the materials provided on this website.

All services will be provided and all goods supplied by the Company subject to these terms and conditions and no other terms, conditions or warranties are to be implied into the Contract unless expressly accepted in writing by an authorized representative of the Company.

Supply of services

The Company shall supply the Goods to the Customer in accordance with the Agreement.

The Agreement shall commence on the date the Company has received the confirmation from the customer, that the Customer wishes to proceed with the purchase of the services on the basis of the Terms&Conditions.

The services will be provided round the clock, except Bank Holidays unless otherwise agreed by the company in written.

The Company endeavor to reach your site on the dates and times specified by you on the call-out form. All dates and times of an appointments are preliminary, should be treated as estimates only and are the subject to availability.

You must obtain any permissions, consents, licences or other that the company needs in order to provide the services and must give us with access to any and all relevant information, materials, properties and any other matters which we need to in order to provide the Services.

The Company shall use its reasonable endeavors to deliver the services in accordance with any quotation given and call-out order however no guarantees are given by the Company to fulfill any of the dates and times given.
In case of failure by the Company to deliver the services on the specified times and dates the Company accepts no liability what so ever and such occurrence does diminish the fees payable by the Customer.

The services will be delivered on the Customers site. The site address shall be specified on the call-out order. The customer is responsible for the accuracy of the details given on the call-out order.

It is the responsibility of the customer to provide access to the site, access to equipment, reasonable working space, conditions, electricity, water and other services required by the Company to deliver the service.

The normal delivery of the services is between 08:00am and 17:30pm hours on weekdays.

The delivery of the services outside of the normal business hours is between 17:30pm to 22:00pm and between 06:00am to 08:00am

The delivery of the services during night hours is between 22:00pm to 06:00am.

The Company shall use all reasonable endeavors to meet any performance dates for the services specified in the call-out order or quotation, but any such dates shall be estimates only and time shall not be of the essence for the performance of the services.

The Company warrants to the Customer that the services will be provided using reasonable care and skill.

The Customer grants the Company with the right to modify your equipment in order to provide our services.

The Customer agree to adhere to our reasonable recommendations in order to help us to repair, commission and decommission your equipment.

You agree to cooperate with the Company and its representatives.

You agree that the Company will source spare parts for you.

You agree that The Company will use subcontractors as and when necessary.

We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

You agree that service and maintenance reports are intellectual property of the Company and is classified information and it is prohibited to share this information with third parties.

Parts

If spare parts required for the service they will be delivered to the Customer site. The customer shall be responsible for the storage of the spare parts with no fees applicable for the storage or handling of the parts. Any dates quoted for the delivery by the Company are estimates only. The parts will remain the property of the Company until full payment is received for the services, parts and materials used. The Customer shall ASAP give notice to the Company of receipt of the spare parts. The customer shall maintain parts in satisfactory conditions and shall not remove any labels, parts, packaging or instructions from the parcel.

Customers who don’t hold a service contract with the company are obliged to pay for the spare parts in advance.

Warranty

The labor provided by the company is warranted to 30 days from the completion of works.

The spare parts provided by the company are warranted by the manufacturer.

It is the obligation of the customer to ensure that correct spares are fitted on the equipment.

Any warranty implied is a subject to the normal operating conditions, correct usage of the equipment, negligence and willful damage.

In case of the re-call where new fault is detected the full call-out and service fees will be passed on to the customer.

In case of the re-call where labor or parts fault is detected no fees will be passed on to the customer.

In case of the re-call where non labor nor supplied parts faults are detected and further service is required, all fees will be passed on to the customer.

Contract termination

In the event of the termination of the contract between the Company and the Customer, the Customer shall pay for the services, expenses, subcontracting fees and any outstanding invoices in full within 7 days regardless in what volume any of the services had been received by the customer.

Payments

Unless otherwise specified by the Company the cost of services to be payable in full by the Customer at the end of every visit to the customers site or on the completion of the job.

The cost of the service call-out is payable in advance unless agreed otherwise with the company in written. The company reserves the right to withhold the call-out until payment is received in full.

All parts and services remain the property of the Company until the payment is paid in full by the Customer.

In case of the failure to pay for the services and/or spare parts by due date, specified in these Terms&Conditions, by the customer, the Company reserves the right to withdraw all equipment, parts of equipment, spare parts and services provided to the Customer from customers equipment, site and premises.

The final invoice will be drawn up in accordance of the Companies price list depending upon the services provided and any spare parts or equipment supplied.

You agree to the Company’s price-list.

The Company charges for the services by the hour.

The Company charges for the refrigerant by the kilo.

You agree to pay reasonable unforeseen expenses arisen from providing services to you. These expenses including, but not limited to, parking fees, travelling expenses, hotel costs, subsistence and any associated expenses, the cost of any materials required for the provision of the Services and the cost of services provided by the third parties that are required by us to provide services to you.

Payment terms

Service contract holders are due to pay all invoices occurred prior to the 20th day of the current month in full by the first day of the following month.

Non contracted customers are due to pay all outstanding invoices on the same day to the completion of the work on site, in form of cash, cheque or card.

Sub charges: for each day of the late payment a fee of the 1% of the total of the invoice will be added to the outstanding balance. 30 days after the invoice was due administration cost of £80.00 will be added to the outstanding balance and small claims court action will be started against debtor.

Liability exclusion

Whilst we will use our best efforts to minimize disruption to your system, the Company cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

You agree that the Company does not accept any liability without any limitations of any type or nature to the damage to the equipment, property, loss of sales, loss of customers, loss of employees, loss of goods, loss of income, loss of production, occurring additional expenses, downtime, accidents, incompetence, failure to attend on agreed dates and times, nor any other direct or indirect loss or accident of any type.

The Company shall not be responsible for:

Death or personal injury caused by negligence or the negligence of its employees or subcontractors.

Fraud or fraudulent misrepresentation.

Defective products or spare parts delivered to the customer.

The Company or any of its employees shall never hold responsible for any damages or injuries of any kind.

These terms apply to all services supplied by us and to intellectual property, Engineers of Armageddon, registered office: 88E, Mullion Place, Milton Keynes, Buckinghamshire, MK6 2DY. Registered Number 210233113 (England and Wales). “Fridge Service Company” is a trading name of the Engineers of Armageddon Ltd.

 

Price list

 

Services

Standard fees Out of hours fees Night fees

Service call-out

59 GBP

69 GBP

89 GBP

Same day call-out

59 GBP

69 GBP

89 GBP

Hourly rate

39 GBP

49 GBP

59 GBP

Gas work ratio

1.3

 1.3

1.3

Electrical work ratio

1.0

 1.0

1.0

Plumbing work ratio

1.0

 1.0

1.0

Maintenance work ratio

1.0

 1.0

1.0

Installation work ratio

1.0

 1.0

1.0