Terms and Conditions

Formation of the contract

By using this website or any part of it you are entering into the contract with the Company.

By using this website, you agree in full to the Terms & Conditions set by the Company.

By using this website you agree to the price list set by the Company.

This website uses “cookies” to function, you allow the use of cookies by using this website or any part of it.

These Terms&Conditions apply throughout the whole universe.

If you don’t agree to the Terms & Conditions or any part of it DO NOT USE THIS WEBSITE OR ANY PART OF IT.


Contract shall mean the contract between the Company and the Customer or website visitor.

Company shall mean Fridge Service Company London or any subsidiary or associated company thereof.

Customer; Website visitor shall mean a firm or a company, business, trust or any other entity of public or private sectors but not a person, a private individual, citizen, nor civilian.

Agreement shall mean any written or verbal agreement.

Services shall mean the labour, know-how or goods supplied by the Company.

This Website, including all of its features and content, is a service made available by the Company, and all information and services ordered or provided on or through this Web Site may be used solely under the following terms and conditions and for no other purposes.

We do not warrant or guarantee the accuracy, completeness, adequacy or currency of the materials on this website. Your use of the materials on this website or of any materials linked to from this website is at your own risk.

You agree that the materials and the Web Site or any part of it is an intellectual property that belongs to the Company and you will not copy, reproduce, pass over to a third party, transfer, sell nor use the materials of the website in any way.

By uploading content to or submitting any materials via this website you do not convey any ownership in those materials to the Company but you grant (and promise that you are entitled to grant) to the Company a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license (with right to sublicense) to use, reproduce, modify, adapt, publish, publicly perform, publicly display, digitally display and digitally perform, translate, create derivative works from and distribute those materials or incorporate those materials into any form, medium, or technology now known or later developed throughout the universe, provided that the Company and its sub-licensees use such materials in a manner consistent with the Company’s general business.

You may not try to harm, destroy, alter, modify, jam, spy or undertake any malicious activities what so ever on this website and must follow the terms and conditions set in this contract.

You may not use the Web Site for any unsolicited bulk or commercial messages (spam). You may not use or otherwise export or re-export this Web Site or any portion thereof, or the materials provided on this website.

You may not use this website to gain any information, knowledge or skills or reproduce or reenact any of the contexts of this website. For the purpose of accuracy, all information on this website is purely of fictional nature.

All services will be provided and all goods supplied by the Company subject to these terms and conditions and no other terms, conditions or warranties are to be implied into the Contract unless expressly accepted in writing by an authorized representative of the Company.

Supply of services

The Company shall supply the Goods to the Customer in accordance with the Agreement.

Fridge Service Company London acts as first-line emergency response service provider!

The Agreement shall commence on the date the Company has received the confirmation from the customer, that the Customer wishes to proceed with the purchase of the services on the basis of the Terms&Conditions.

The services will be provided between 9am and 10pm if possible, except Bank Holidays and weekends, unless otherwise agreed by the company in writing.

Services are subject to availability.

The Company endeavour to reach your site on the dates and times specified by you on the call-out form. All dates and times of an appointment are preliminary, should be treated as estimates only and are the subject to availability.

You must obtain any permissions, consents, licenses or other that the company needs in order to provide the services and must give us with access to any and all relevant information, materials, properties and any other matters which we need to in order to provide the Services.

The Company shall use its reasonable endeavours to deliver the services in accordance with any quotation given and call-out order, however, no guarantees are given by the Company to fulfil any of the dates and times were given.
In case of failure by the Company to deliver the services at the specified times and dates the Company accepts no liability what so ever and such occurrence does diminish the fees payable by the Customer.

The services will be delivered on the Customers site. The site address shall be specified on the call-out order. The customer is responsible for the accuracy of the details given on the call-out order.

It is the responsibility of the customer to provide access to the site, access to equipment, reasonable working space, conditions, electricity, water and other services required by the Company to deliver the service.

The normal delivery of the services is between 09:00 am and 18:00 pm hours on weekdays.

The delivery of the services outside of the normal business hours is between 18:00 pm to 22:00 pm and between 06 am to 9 am.

The delivery of the services during night hours is between 22:00 pm to 06:00 am.

The Company shall use all reasonable endeavours to meet any performance dates for the services specified in the call-out order or quotation, but any such dates shall be estimates only and time shall not be of the essence for the performance of the services.

The Company warrants to the Customer that the services will be provided using reasonable care and skill.

The Customer grants the Company with the right to modify your equipment in order to provide our services.

The Customer agrees to adhere to our reasonable recommendations in order to help us to repair, commission and decommission your equipment.

You agree to cooperate with the Company and its representatives.

You agree that the Company will source spare parts for you.

You agree that The Company will use subcontractors as and when necessary.

We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

You agree that service and maintenance reports are the intellectual property of the Company and is classified information and it is prohibited to share this information with third parties.


If spare parts required for the service they will be delivered to the Customer site. The customer shall be responsible for the storage of the spare parts with no fees applicable for the storage or handling of the parts. Any dates quoted for the delivery by the Company are estimates only. The parts will remain the property of the Company until full payment is received for the services, parts and materials used. The Customer shall ASAP give notice to the Company of receipt of the spare parts. The customer shall maintain parts in satisfactory conditions and shall not remove any labels, parts, packaging or instructions from the parcel.

Customers who don’t hold a service contract with the company are obliged to pay for the spare parts in advance.


The labour provided by the company is warranted for 1 year.

The spare parts provided by the company are warranted by the manufacturer.

It is the obligation of the customer to ensure that correct spares are fitted on the equipment.

Any warranty implied is a subject to the normal operating conditions, recommendations of the Company, correct usage and maintenance of the equipment. Negligence and wilful damage, “ware and tear” parts are not warranted.

(a) the Seller warrants to the Buyer that as from the date of supply and for a period of twenty four months from date of dispatch (as to which the Seller’s determination is final) the Seller will free of charge replace or repair any part or parts thereof proved to the Seller’s satisfaction to be defective owing to faults in workmanship of the Seller or materials comprised in the Goods. All labour, travel and carriage costs involved in effecting such replacements or repairs will be borne by the Buyer.
(b) If the Buyer requires a warranty greater than that set out above any such warranty to be effective must be in writing and signed by either the Secretary or a Director of the Seller and shall in any event be limited to the amount that the Seller can recover under the product liability insurance policies held by the Seller at the date of the Contract.
(c) Save as expressed in this Clause the Seller shall be under no liability for any personal consequential or other loss or damage of whatsoever kind or howsoever caused as a result of any goods supplied or work done being defective or not in accordance with any order or as a result of anything done or omitted in connection with any work done or omitted to be done by the Seller including any breach by the Seller of any fundamental term of any order and the Seller’s liability under this Clause shall be in lieu of and to the exclusion of any liability, condition, guarantee, warranty, term undertaking or representation whether express or implied, statutory or otherwise and shall in any event be limited to the value of the Goods to which any claim relates or the amount received by the Seller in relation to the Goods under any product liability insurance held by the Seller at the date of the Contract.
(d) Nothing contained in the Clause shall exclude:-
(i) any liability for breach of the Seller’s implied undertakings as to title
(ii) where the Buyer deals as a consumer (as defined by the Unfair Contract Terms Act 1977) any liability for breach of the Seller’s implied undertakings as to conformity of goods with description or sample or as to their quality or fitness for a particular purpose.
(iii) any liability arising from the Seller’s negligence causing death or personal injury.

The Warranty shall not apply to:-

(a) The company shall not be liable for any costs, claims, damages,
losses of consumables caused by the failure of the Goods and the Customer should, therefore, ensure that suitable insurance is taken out.
(b) Any defect which in the opinion of the Seller arises by reason of misuse, misapplication, neglect or accident occurring after the risk has passed to the Buyer.
(c) Any defect not notified to the Seller or its authorised distributors or dealers within 2 working days of the Buyer having become aware of such defect.
(d) Any equipment which shall in the opinion of the Seller have been improperly installed, serviced, repaired or altered (other than by the Seller) or in or to which any part not manufactured or sold by the Seller has been fitted.
(e) Goods not of the Seller’s manufacture in which case the Buyer is entitled only to such benefit as the Seller may receive under any warranty given in respect thereof.
(f) Any equipment on which service has been carried out by anyone other than the Seller or any approved service agent.
(g) Any equipment installed or situated outside Great Britain, Isle of Man, Northern Ireland, Eire and the Channel Islands without the Seller’s consent in Writing.
(h) Any items not included within standard warranty parts; Glass, light bulbs/tubes, door seals, trims.


Contract termination

In the event of the termination of the contract between the Company and the Customer, the Customer shall pay for the services, expenses, subcontracting fees and any outstanding invoices in full within 7 days regardless in what volume any of the services had been received by the customer.


Unless otherwise specified by the Company the cost of services to be payable in full by the Customer at the end of every visit to the customer’s site or on the completion of the job.

The cost of the service call-out is payable in advance unless agreed otherwise with the company in writing. The company reserves the right to withhold the call-out until payment is received in full.

All parts and services remain the property of the Company until the payment is paid in full by the Customer.

In case of the failure to pay for the services and/or spare parts by due date, specified in these Terms&Conditions, by the customer, the Company reserves the right to withdraw all equipment, parts of equipment, spare parts and services provided to the Customer from customers equipment, site and premises.

The final invoice will be drawn up in accordance with the Companies price list depending upon the services provided and any spare parts or equipment supplied.

You agree to the Company’s price-list.

The Company charges for the services by the hour.

The Company charges for the refrigerant by the kilo.

You agree to pay reasonable unforeseen expenses arisen from providing services to you. These expenses including, but not limited to, parking fees, travelling expenses, hotel costs, subsistence and any associated expenses, the cost of any materials required for the provision of the Services and the cost of services provided by the third parties that are required by us to provide services to you.

Payment terms

Service contract holders are due to pay all invoices occurred prior to the 20th day of the current month in full by the first day of the following month.

Non contracted customers are due to pay all outstanding invoices on the same day to the completion of the work on site, in form of cash, cheque or card.

Sub charges: for each day of the late payment a fee of the 1% of the total of the invoice will be added to the outstanding balance. 30 days after the invoice was due administration cost of £80.00 will be added to the outstanding balance and small claims court action will be started against the debtor.

Liability exclusion

Whilst we will use our best efforts to minimize disruption to your system, the Company cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

You agree that the Company does not accept any liability without any limitations of any type or nature to the damage to the equipment, property, loss of sales, loss of customers, loss of employees, loss of goods, loss of income, loss of production, occurring additional expenses, downtime, accidents, incompetence, failure to attend on agreed dates and times, nor any other direct or indirect loss or accident of any type.

The Company shall not be responsible for:

Death or personal injury caused by negligence or the negligence of its employees or subcontractors.

Fraud or fraudulent misrepresentation.

Defective products or spare parts delivered to the customer.

The Company or any of its employees shall never be held responsible for any damages or injuries of any kind.

These terms apply to all services supplied by us and to any intellectual property linked to us, Fridge Service Company London, registered office: 16 Titchmarsh Court, Milton Keynes, Buckinghamshire, MK6 2SE. Registered Number 210233113 (England and Wales). “Fridge Service Company” is a trading name of the Fridge Service Company London


You have the right to place a free RE-CALL if the equipment we have service does not perform to your full satisfaction.

FREE RE-CALL: No call-out fees will be passed on to the customer. Free Re-Call is inclusive of one hour of free labour.  If further parts required for a successful repair the fees for these parts will be passed on to the customer.

You have a right to cancel a “CALL-OUT” and a “RE-CALL”. If the engineer who has been assigned to your job is not “en route” at the time of cancellation no fees will be passed on to you. If the engineer who has been assigned to your job is “en route” to your site at the time of cancellation the Call-Out fee may be passed on to you.

Price list


Services Standard fees Out of hours fees Night fees
Service call-out 90 GBP 119 GBP 119 GBP
Two Men call-out 180 GBP 249 GBP 249 GBP
Hourly rate 60 GBP 90 GBP 120 GBP
Two Men p/h 100 GBP  150 GBP 200 GBP
Legal & Insurance 800 GBP p/h 4000 GBP p/h 4000 GBP p/h

Periodical discounts may apply. Please check for campaign prices on the main page www.repair-service.london

Points of contact:

e-mail: hello@repair-service.london

Telephone: +44 2030703858

Web: www.repair-service.london

Post: 16 Titchmarsh Court, Oldbrook, Milton Keynes, MK6 2SE